SpinMaya Terms and Conditions

Welcome to SpinMaya Casino. These Terms and Conditions govern your use of our website, spinmaya.com, and all services, games, and promotions we offer. By registering an account, accessing our platform, or using the Spin Maya app, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

About Our Operator

SpinMaya Casino is owned and operated by Tekuno Technologies SRL, registered in Costa Rica under company number 3-102-921180, with its registered office in San Jose. Prismalight Tech Ltd, registered in Cyprus under HE 473581, acts as our payment agent. We operate under a license issued by the Tobique Gaming Commission, Online Gaming License number 0000061. Our services target players in Finland, Iceland, Luxembourg, Monaco, and San Marino, and are presented in English.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you register with Spin Maya, you agree to provide accurate, current, and complete information. We reserve the right to verify your identity at any time, and we require a successful KYC check before processing your first withdrawal, which typically takes about 48 hours.

• You must create only one account per person, household, or IP address
• We may suspend or close accounts that contain false or misleading information
• You are responsible for keeping your login credentials confidential
• We are not liable for losses resulting from unauthorized use of your account

Restricted Jurisdictions

We do not accept registrations, deposits, or real-money play from residents of numerous jurisdictions, including but not limited to the United States of America, the United Kingdom, Russia, Ukraine, China, Belarus, and several other countries listed in our full restricted countries policy. We also exclude players from FATF greylist nations and a number of additional territories where our services are not authorized. It remains your responsibility to confirm that online gambling is lawful in your location before using SpinMaya.

Deposits, Withdrawals and Currencies

Our casino operates internally in EUR but accepts a wide range of currencies, including USD, CAD, AUD, NZD, NOK, BGN, BRL, CZK, HRK, RON, ZAR, PLN, JPY, KZT, HUF, Bitcoin, and other cryptocurrencies. The minimum deposit is generally €20 or its equivalent, though this may vary by country and payment method. Minimum withdrawals range from €50 to €120 depending on your residence and chosen method.

We support deposits via Visa, Mastercard, Revolut, Skrill, Paysafecard, bank transfer, Stripe, PayPal, Apple Pay, and major cryptocurrencies including Bitcoin, Ethereum, Litecoin, USD Coin, and Tether. Withdrawals follow similar channels, though Paysafecard cannot be used for cashouts. We require that deposited amounts be wagered at least three times before a withdrawal request can be processed.

Daily, weekly, and monthly withdrawal caps apply to Bronze and Silver ranked players, visible directly in your Wallet. Higher loyalty ranks enjoy increased limits, and Gold and Platinum members may receive bespoke payout arrangements. Wins exceeding €/$10,000 may be paid in monthly instalments of up to €/$10,000 until the full amount is settled. Bank transfers may incur intermediary charges capped at the equivalent of EUR 16, and any cryptocurrency mistakenly sent to the wrong network will only be pursued by us above €5,000, subject to a 0.1 BTC recovery fee.

Processing Times

We process withdrawal requests within up to three business days, and most payouts are completed within 24 business hours once approved. Crypto withdrawals are typically instant, e-wallets and mobile wallets are processed within 24 hours, and bank cards or bank transfers may take up to five business days.

Bonuses and Promotions

At Spin Maya, we offer a Welcome Package of up to €2,500 plus 250 free spins, released in portions across your first three deposits. This offer is reserved exclusively for newly registered players, requires a minimum qualifying deposit of €20, and carries a wagering requirement of x40. No promo code is needed to claim it, and entering one will forfeit the offer entirely. Free spins are credited at 50 per day for three days following your first deposit, and 50 per day for two days after your second, valid on Gates of Olympus and selected BGaming titles. Spins remain active for 3 days, and resulting winnings must be used within 7 days. The maximum win from these spins is capped at €50, and a general cap of 10x the bonus amount applies across all promotional winnings.

We also provide a Sportsbook Welcome Package worth up to €450 across your first three deposits, with wagering set at just x5 to be completed within 14 days. You must opt in before depositing, as this bonus is not applied automatically. Our Sunday Reload offers 25% to 50% of your deposit, unlocked with a promo code, while our Weekly Cashback is credited automatically based on your previous week's net losses, with tiers ranging from 5% up to 25% for invited VIPs. Please note that only one bonus can be active on your account at any time, and Finland-registered players are excluded from the cashback program.

Loyalty Program

Our SpinMaya loyalty system features four ranks: Bronze, Silver, Gold, and Platinum, with the first three divided into five progressive steps. Advancement is measured through Wager Points and Deposit Points. As you climb through the ranks, you unlock improved cashback boosts, higher rakeback percentages, increased withdrawal limits, dedicated VIP support, and access to exclusive tournaments and bonuses available only at Gold and Platinum levels.

Games and Fair Play

SpinMaya Casino features more than 6,000 games, including over 5,000 slots and 100+ live dealer titles, supplied by renowned providers such as BGaming, Playson, Spinomenal, Microgaming, BetSoft, and Evolution. We are committed to offering fair and transparent gameplay across all our slots, table games, live casino offerings, and sports betting markets. Our platform is accessible via desktop, mobile browsers, and our installable PWA app compatible with Android, iOS, Windows, and macOS.

Responsible Gambling

We encourage all players to gamble responsibly and provide tools such as deposit limits, self-exclusion, and cooling-off periods. If you feel your gambling habits are becoming problematic, we urge you to contact our support team or seek professional assistance.

Limitation of Liability

We strive to maintain uninterrupted service but cannot guarantee that our platform will always be free of errors, delays, or technical issues. We shall not be held liable for any indirect, incidental, or consequential damages arising from your use of SpinMaya, except where prohibited by applicable law.

Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on this page, and your continued use of our services constitutes acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any modifications.

Contact Us

If you have questions regarding these Terms, our support team is available 24/7 via LiveChat or email at [email protected]. We are here to assist you with any concerns related to your SpinMaya account, deposits, withdrawals, or promotions.