SpinMaya Responsible Gaming

Our Philosophy on Safer Play

We at Spin Maya see responsible gaming as a shared responsibility between us and our players. We hold our Online Gaming License from the Tobique Gaming Commission, and as part of that license we commit to operating transparently, protecting minors, preventing underage access, and giving every account holder meaningful control over their activity. Our VIP program, our tournaments, and our SpinMaya bonus offers are all designed as rewards for play you can comfortably afford - never as incentives to chase losses.

Our SpinMaya team continually reviews account activity patterns, and we encourage you to treat gambling strictly as entertainment. Set a budget before you begin, treat it the same way you would treat spending on a night out, and never view deposits as a way to recover money already lost. If you ever feel unsure about your relationship with gambling, we at SpinMaya want you to know that help is only a few clicks away.

Tools Available on Your Account

Every account registered with us at Spin Maya includes access to a dedicated set of controls inside your Wallet and account settings. These tools are free, simple to activate, and designed to put you firmly in charge of your own pace of play.

• Deposit limits - set daily, weekly, or monthly caps on how much you can add to your account.
• Loss limits - restrict the amount you are able to lose across a chosen time period.
• Wager limits - cap the total stake you can place within a given timeframe.
• Session reminders - receive a notification after a set amount of time logged in.
• Time-out - pause your account for a short cooling-off period, from 24 hours up to several weeks.
• Self-exclusion - close your account for an extended period or permanently, with deposits blocked for the full duration.

Once a limit is lowered, it takes effect immediately on your Spin Maya account. If you ever wish to raise a limit, we build in a short waiting period before the increase applies, giving you time to reconsider. Our SpinMaya support agents cannot bypass this cooling-off window, because the delay itself is part of the protection.

How to Set a Limit

1. Log in to your account and open the Wallet or Account Settings menu.
2. Select "Responsible Gaming" or "Limits" from the list of options.
3. Choose the type of limit you want - deposit, loss, wager, or session time.
4. Enter the amount and the time period that suits you.
5. Confirm the change; reductions apply instantly, increases apply after the cooling-off period.

Self-Exclusion at SpinMaya

If you decide that a complete break from gaming is the right choice, our Spin Maya self-exclusion tool lets you close your account for a defined period or indefinitely. During self-exclusion, we at SpinMaya will not send you marketing emails, bonus offers, or promotional notifications, and you will be unable to open a new account for the duration you select. We take these requests seriously, and reversing a self-exclusion before its term ends is intentionally difficult, because the purpose of the tool is genuine protection rather than a quick pause.

Our SpinMaya welcome package, our Sunday Reload, our weekly cashback, and every other promotion mentioned on our site are suspended automatically for any account placed under exclusion or time-out. We never attempt to re-engage a self-excluded player with targeted offers.

Recognizing the Signs

Problem gambling can develop gradually, and it helps to know the warning signs early. We encourage every Spin Maya player to check in with themselves regularly and watch for the following:

• Spending more time or money on gaming than originally planned.
• Chasing losses by depositing again to "win back" what was lost.
• Borrowing money or using funds meant for bills to keep playing.
• Feeling anxious, irritable, or guilty about your gaming habits.
• Hiding the extent of your play from family or friends.
• Neglecting work, relationships, or responsibilities because of gaming.

If any of these sound familiar, we at SpinMaya urge you to use our self-exclusion or limit tools right away and to reach out to one of the independent support organizations listed below. Recognizing a problem early makes recovery far easier.

Age Verification and Account Protection

Our Spin Maya platform is intended strictly for adults who meet the legal gambling age in their country of residence. During KYC checks, which we typically complete within about 48 hours of your first withdrawal request, our SpinMaya compliance team verifies identity documents to confirm age and prevent underage access. We also recommend that parents and guardians install filtering software on shared devices and keep account passwords private, since we cannot monitor who physically sits at a device once login credentials are shared.

We never knowingly allow registration from the restricted jurisdictions listed in our terms, and we actively block access from regions where online gambling is prohibited or where we are legally unable to operate. If we discover that an account has been opened by a minor or by someone using another person's identity, we at Spin Maya will close that account immediately and void any associated balance.

Bonuses and Responsible Play

We design our promotions, including the Welcome Package of up to €2,500 plus 250 free spins, our Sportsbook welcome offers, our Sunday Reload, and our Weekly Cashback, to reward existing play rather than to pressure anyone into depositing beyond their means. Every offer at SpinMaya carries clear wagering requirements, expiry windows, and maximum win caps, all listed transparently in our bonus terms. If you are on a self-imposed break or using a deposit limit, we recommend skipping promotional offers until you are confident that your usual budget and routine feel comfortable again.

Independent Support Organizations

Outside of the tools we provide, a number of independent, non-profit organizations offer confidential advice, counseling, and support for anyone affected by problem gambling, whether directly or through a friend or family member:

• GamCare - confidential advice, support, and free counseling for people affected by gambling harm.
• BeGambleAware - information, advice, and tools to help you stay in control of your gambling.
• Gamblers Anonymous - a peer support fellowship for individuals recovering from problem gambling.
• GAMSTOP - a free service allowing players to self-exclude from multiple online gambling sites at once.

We at SpinMaya encourage you to reach out to any of these organizations if you feel your gaming habits are becoming difficult to manage. Speaking with a trained advisor is a sign of strength, not weakness, and these services exist specifically to help.