SpinMaya Privacy Policy

At Spin Maya, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we at SpinMaya collect, use, store and safeguard your information when you visit spinmaya.com, register an account, or use any of our gaming and sportsbook services. By accessing our platform, you agree to the practices described below.

Who We Are

SpinMaya Casino is operated by Tekuno Technologies SRL, registered in Costa Rica, with Prismalight Tech Ltd, registered in Cyprus, acting as our payment agent. We hold an Online Gaming License issued by the Tobique Gaming Commission. Throughout this policy, "we", "our" and "us" refer to the operator of Spin Maya Casino, and "you" refers to any registered player or visitor of our site.

Information We Collect

When you create an account or play at SpinMaya, we collect several categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations.

• We collect identity details such as your full name, date of birth, nationality, and residential address during registration and KYC verification.
• We gather contact information including your email address and phone number so we can communicate with you about your account, bonuses, and support requests.
• We record financial information such as payment method details, transaction history, and deposit or withdrawal amounts when you use methods like Visa, Mastercard, Skrill, PayPal, Bitcoin, Ethereum, Litecoin, USD Coin or Tether.
• Our systems automatically log technical data, including your IP address, device type, browser, and operating system, particularly when you access our mobile games or the PWA app on Android, iOS, Windows or macOS.
• We track gameplay activity, including the slots, live casino games, tournaments and sportsbook events you participate in, to personalise your experience and manage loyalty rewards.

How We Use Your Data

We at SpinMaya use the information we collect for legitimate business and regulatory purposes. Our Spin Maya platform relies on your data to verify your eligibility to play, process your deposits and withdrawals, and deliver the Welcome Package, free spins, cashback, rakeback and other promotions you qualify for. We also use your data to run our loyalty program, calculate Wager Points and Deposit Points, and determine your Bronze, Silver, Gold or Platinum rank.

Additionally, we use your information to prevent fraud, money laundering and underage gambling, to comply with Know Your Customer requirements, and to respond to your support requests through LiveChat or email. Our SpinMaya team may also use your contact details to send you marketing communications, which you can opt out of at any time.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to open and manage your account, legal obligation to meet licensing and anti-money-laundering requirements, legitimate interest to improve our services and prevent fraud, and your consent where required, such as for marketing emails. You may withdraw consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate SpinMaya Casino, including:

• Payment processors and our payment agent, Prismalight Tech Ltd, to process deposits and withdrawals.
• Identity verification providers who assist with KYC checks during your first withdrawal.
• Game providers such as BGaming, Playson, Spinomenal, Microgaming, Evolution and Pragmatic Play Live, who require certain data to deliver gameplay.
• Regulatory authorities, including the Tobique Gaming Commission, when legally required.
• IT and security providers who help protect our platform from fraud and cyber threats.

Any third party we work with is contractually obligated to protect your data in line with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax and regulatory obligations. Financial records related to deposits, withdrawals and bonus activity are generally kept for several years, as required by anti-money-laundering regulations applicable to our license.

Cookies and Tracking Technologies

Our SpinMaya website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our site across Desktop, Mobile and PWA versions. For full details about the specific cookies we use and how to manage them, please refer to our separate Cookie Policy.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our legal retention obligations.
• The right to object to or restrict certain types of processing, including marketing communications.
• The right to data portability, where applicable.
• The right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at [email protected] and our team will respond as promptly as possible.

Data Security

We use industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our SpinMaya systems employ encryption, secure servers, and restricted internal access controls. While we strive to protect your information at every stage, no method of transmission over the internet is completely secure, and we encourage you to keep your login credentials confidential.

Restricted Jurisdictions

SpinMaya Casino does not accept registrations, deposits or real-money play from a number of restricted countries, including the United States, United Kingdom, Russia, and several others listed in our Terms and Conditions. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and decline to process your data for gaming purposes beyond what is legally required.

Children's Privacy

Our services are intended strictly for individuals of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will close it immediately and delete the associated data where legally permitted.

International Data Transfers

Because we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus, where our operator and payment agent are based. We ensure appropriate safeguards are in place whenever such transfers occur.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of SpinMaya after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, please reach out to our support team via LiveChat, available 24/7, or by email at [email protected]. We at Spin Maya are always happy to help clarify how your information is handled.